12malaysia Platform Terms of Use

Welcome to 12malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 12malaysia ("Platform", "we", "us"). By registering, logging in, or using any services offered through the 12malaysia website or app, you agree to be bound by all terms, conditions, policies, and guidelines stated herein.

If you do not agree with any part of these Terms, please do not use the 12malaysia platform. Your continued use of our platform following any amendments to these Terms constitutes your acceptance of those changes.

To register and use the 12malaysia platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and during use of the platform.
• Having full legal capacity to enter into a binding agreement.
• Not on any self-exclusion list or any active gaming limit program.
• Act on your own behalf and not as a representative or agent of any third party.
• Not using funds obtained illegally or from activities that violate the law.

Each user is only permitted to hold one (1) account only on the 12malaysia platform. Holding multiple accounts is a serious violation and may result in the closure of all associated accounts and forfeiture of any existing balances.

Upon registration, you agree to:

• Providing accurate, complete, and up-to-date information including your full name, phone number, email address, and valid date of birth.
• Updating your account information whenever any changes occur.
• Keeping your password and login credentials confidential.
• Notify 12malaysia immediately if you suspect your account has been accessed without authorization.
• Take full responsibility for all activities carried out under your account.

The identity verification (KYC) process is carried out through a secure automated system. You may be asked to submit a copy of your ID, utility bill, or other supporting documents for verification. 12malaysia uses 256-bit encryption to protect all submitted documents.

12malaysia supports a range of secure and trusted payment methods for the convenience of Malaysia members, including FPX, Touch 'n Go eWallet, Boost, and direct bank transfers to major banks such as Maybank, CIMB, RHB, Public Bank, and Bank Islam.

Deposit Terms:

• The minimum deposit is RM 20 for all payment methods.
• All deposits must be made using an account or payment method registered in your own name.
• 12malaysia does not accept deposits from third parties — this includes family members, friends, or any other party.
• Funds are typically credited to your account within minutes once the transaction is successful.

Withdrawal Terms:

• Minimum withdrawal is RM 50 for bank transfers and RM 30 for digital wallets.
• Withdrawals are processed in under 5 minutes in most cases once approved.
• First-time withdrawals or withdrawals exceeding a certain amount require additional verification for security purposes.
• The withdrawal method must match the deposit method used.
• 12malaysia reserves the right to withhold withdrawals for security review purposes if any unusual activity is detected.

12malaysia offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to rollover requirements as stated in each promotional offer. It is important that you read and understand these terms before accepting any bonus.

General Bonus Terms:

• The welcome bonus may only be claimed once per individual — based on the same name, address, phone number, IP address, or payment method.
• Bonus value cannot be withdrawn directly — it must meet the rollover requirement first.
• The rollover requirement is typically expressed as a multiple of the bonus value (e.g., 10x means you need to wager an amount equal to 10 times the bonus value).
• Only valid and qualifying bets (excluding cancelled or void bets) will count towards the rollover.
• 12malaysia reserves the right to void bonuses and any winnings derived from bonuses if fraud or abuse is suspected.

12malaysia is committed to promoting a healthy and responsible gambling culture. We provide a range of control tools accessible directly from your account:

• Daily / Weekly / Monthly Deposit Limit: Set a limit on how much you can deposit within a given time period.
• Loss Limit: Set a maximum amount you can lose in a day, week, or month.
• Betting Limit: Control over the maximum amount per bet you are allowed to place.
• Cool-Off Period: Take a break ranging from 24 hours to 30 days whenever you feel you need one.
• Self-Exclusion: If you feel you need to stop completely for an extended period, self-exclusion is available for 6 months, 1 year, or permanently.

We encourage you to play for fun and entertainment — not as a way to resolve financial difficulties. If you feel your gaming is starting to have a negative impact on your life, please use the available control tools or contact our support team.

The following activities are strictly prohibited on the 12malaysia platform and may result in account closure and legal action:

• Registering multiple accounts using the same or different information to circumvent restrictions or claim bonuses repeatedly.
• Using automated software, bots, scripts, or any technology that interferes with platform operations.
• Manipulating games, betting, or odds through any unauthorized means.
• Transferring or selling your account to a third party.
• Using funds obtained through illegal activities for any transactions on the platform.
• Spreading false or misleading information about the 12malaysia platform.
• Attempting to access areas of the platform not permitted for regular users.
• Betting on behalf of another member or accepting payment to place bets on behalf of others.

12malaysia takes the protection of your personal data seriously. All information you provide during registration and use of the platform is protected with 256-bit SSL encryption and stored on secure servers in the Southeast Asia region.

We collect your information solely for the following purposes:

• Identity verification and KYC/AML (Anti-Money Laundering) compliance.
• Processing financial transactions requested by you.
• Provision of services and customer support.
• Improving user experience and personalizing content.
• Sending account-related communications and promotions (with your consent).

Your information will not be sold, lent, or shared with third parties without your consent, except as required by law or to process your payment transactions. For more information, please refer to Privacy Policy in full.

You have the right to close your account at any time by contacting the 12malaysia customer support team. Before closure, please ensure all pending withdrawals have been processed and no bets are still active.

12malaysia reserves the right to suspend or close any user's account if:

• There is evidence or suspicion of fraud, identity theft, or illegal activity.
• The user has violated any terms in this document.
• Information provided during registration was found to be false or misleading.
• Account inactive for more than 12 consecutive months.
• The user has engaged in activities that compromise the integrity of the platform.

12malaysia provides its platform and services "as is". While we make every effort to ensure the platform operates without interruption, we cannot guarantee that it will always be free from errors, disruptions, or unexpected downtime.

12malaysia is not liable for:

• Losses caused by technical disruptions, internet issues, or user device failure.
• Betting outcomes that were submitted and accepted before a verified technical error occurred.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Losses resulting from unauthorized account access by a third party due to the user's own negligence.

The maximum total liability of 12malaysia to any user shall not exceed the amount deposited by that user in the 30 days preceding the relevant claim.

12malaysia reserves the right to amend, update, or replace these Terms and Conditions at any time. Significant changes will be communicated to you via:

• In-app notifications on 12malaysia when you are logged in.
• Email to the address registered in your account.
• A prominent notice on the 12malaysia website homepage.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the changes made, you must stop using the platform and contact us to close your account.

The latest version of these Terms and Conditions is always available on this page, and the most recent update date will be displayed at the top of the document.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of 12malaysia's services, our customer support team is available 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the 12malaysia app and website — the fastest way to get an immediate response.
• Email: [email protected] — for inquiries that require detailed explanation or document attachments.
• FAQ: Visit page FAQ for answers to the most frequently asked questions.