At 12malaysia, we believe privacy is not merely a legal obligation — it is a fundamental right of every user. This document clearly explains how we manage your data, who can access it, and your rights as the owner of that data.
This Privacy Policy explains how 12malaysia collects, uses, stores, discloses, and protects your personal information when you use our platform, whether through the website or mobile app. This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
As a platform serving users in Malaysia, 12malaysia takes every aspect of data management seriously. We understand that personal data is more than just numbers and text — it represents your identity, your life, and your trust in us. Every data-related decision is therefore made with care and responsibility.
By registering or using 12malaysia's services, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use and contact us to close your account.
This Privacy Policy applies to all users of the 12malaysia platform regardless of how you access our services — via web browser, iOS app, or Android app. The Bahasa Malaysia version is the official version.
12malaysia only collects data that is genuinely necessary to deliver a quality service to you. We do not engage in excessive data collection or retain information that has no relevance to your use of the platform.
| Data Category | Sample Information | Status |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Required |
| Contact Information | Email address, phone number | Required |
| Financial Data | Bank account number, card number, transaction records | Required |
| KYC Documents | Copy of ID card, verification selfie | Required |
| Technical Data | IP address, device type, web browser, OS | Automatic |
| Usage Data | Betting history, games accessed, session duration | Automatic |
| Communication Preferences | Language, notifications, promotion types | Preferences |
12malaysia does not collect or store your full credit/debit card numbers. Sensitive payment information is processed directly by PCI-DSS certified payment providers and is never stored on 12malaysia's servers.
Every piece of data we collect has a clear and legitimate purpose. 12malaysia uses your data for the following:
Core Service Operations:
Security & Compliance:
User Experience Improvements:
Your data will not be used for third-party advertising, sold to advertisers, or used to build psychographic profiles without your explicit consent. This is our non-negotiable commitment.
12malaysia does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, there are specific situations where we need to share information with certain parties:
Trusted Service Providers:
All third-party providers working with 12malaysia are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined in those agreements.
Disclosure to Authorities:
12malaysia may disclose data to government authorities or law enforcement when required by Malaysian law, a valid court order, or to protect the rights, property, and safety of the platform and its users.
Every transfer of data to third-party providers is protected by a written agreement requiring them to comply with data protection standards equal to or higher than those we practise at 12malaysia.
Protecting your data is not just a formality — it is an ongoing investment made by 12malaysia. Here are the security layers that safeguard your information at all times:
While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. You also play an important role — never share your password, enable 2FA, and report any suspicious activity to us immediately.
The 12malaysia platform uses cookies and similar technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the 12malaysia platform.
12malaysia does not store your data indefinitely. We maintain a clear retention policy for each data category:
Upon expiry of the retention period, data will be securely deleted or aggregated into a form that cannot identify any individual.
Under Malaysia's PDPA and the privacy principles we uphold, you have several important rights regarding your personal data held by 12malaysia:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If you find that any of your data is inaccurate or outdated, you have the right to request a correction through your account settings or customer support.
Under certain circumstances, you may request the deletion of your data. This right is subject to mandatory legal retention requirements we are obliged to comply with.
You may object to the processing of your data for specific purposes such as direct marketing at any time, without needing to provide a reason.
You have the right to receive your data in a machine-readable format for transfer to another service provider should you wish to do so.
For processing that relies on your consent, you may withdraw that consent at any time through your account settings.
The 12malaysia platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that data has been collected from minors without our knowledge, that data will be deleted immediately and the account in question will be closed. If you believe your child has registered without permission, please contact our support team right away.
The KYC process carried out by 12malaysia includes strict age verification. Valid identity documents are required for all accounts, making registration by underage individuals extremely difficult to go undetected.
12malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any significant changes will be communicated to you via:
Continued use of the platform after the effective update date indicates your acceptance of the updated policy. You are encouraged to review this page periodically.
If you have any questions, concerns, or wish to exercise your rights as stated in this Privacy Policy, the 12malaysia privacy team is here to help:
All data access or deletion requests will be responded to within 14 business days. For more complex cases, we will notify you within 3 business days regarding the expected timeline.
You may also refer to FAQ page us for quick answers to common questions about privacy, account security, and personal data management.
Six core principles that underpin every privacy-related decision made by 12malaysia.
256-bit SSL for all data in transit and AES-256 encryption for stored data — the same standard used by leading banks worldwide.
Your data is never sold, lent, or traded to advertisers or third parties for their own commercial purposes. This is our absolute promise.
You can access, amend, download, or request deletion of your data at any time via your account settings or by contacting us.
Every aspect of our data management is designed to meet or exceed the requirements of Malaysia's Personal Data Protection Act 2010.
Your data is stored in data centres located within the Southeast Asia region — not transferred to servers in distant countries with different privacy laws.
We tell you exactly what data we collect, why we collect it, and how long we keep it. There is no "fine print" designed to mislead.
Register with confidence — our platform is built with privacy and security at its core. Over 500,000 members have trusted 12malaysia to keep their data safe.
Have questions about your data privacy? We're here to help 24/7.